Refund policy

Faulty or Damaged Goods

If your goods arrive damaged please email us within 48 hours of delivery at jalujems@gmail.com with your order number and a photo of the item's conditionm so we can organise a replacement or refund. See below for return and refund information.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

You can initiate a return by logging in to your account here: SELF SERVE RETURNS.

Otherwise you can contact Jane on +61435511093 or jalujems@gmail.com.

Return Shipping Costs

Unless your product is damaged and we have agreed to cover the costs, you (the customer) will be responsible for the cost of returning the goods. 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business day. Refund of shipping costs will be subject to condition of goods. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at jalujems@gmail.com.