Terms of service

Terms of Service

Welcome to our website. This website is operated by Jalu Jems - Buddhist Supplies Australia (ABN: 13 326 029 446). Throughout the site, the terms “we”, “us” and “our” refer to Jalu Jems.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). Please read these Terms of Service carefully before accessing or using our website.

1. Product Descriptions and Natural Variations

We try to ensure all product images, dimensions, and descriptions are accurate.
Many of our items are handcrafted, artisanal, or made from natural materials.
You acknowledge that minor variations in color, texture, shape, and weight may occur.
We reserve the right to change product prices or descriptions at any time without notice.

2. Orders and Payment

All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse or cancel any order for any reason.
Payment must be made in full at the time of ordering via our checkout system.

3. Shipping and Delivery (Domestic & International)

We ship packages within Australia and to select international destinations.
Shipping costs and estimated delivery times are calculated at checkout.
International orders may be subject to local customs duties, taxes, or import regulations.
Important: Buyers are solely responsible for ensuring items comply with their local import laws.
Important: Buyers are responsible for paying all international customs duties, broker fees, and taxes.
We are not liable for delays or items seized by customs officials outside of Australia.
We are not liable for any delivery delays caused by third-party postal or courier services.

4. Refunds, Returns, and Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
Australian customers are entitled to a replacement or refund for a major product failure.
For international orders, consumer rights apply as dictated by relevant applicable laws.
Fragile items are packed securely to prevent damage.
If an item arrives damaged, you must contact us within 48 hours of delivery with photo proof.
For change-of-mind returns, please refer to our Refund Policy here.

5. Limitation of Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
Our total liability to you for any claim arising out of your purchase will not exceed the amount you paid for the product.

6. Intellectual Property

All content on this website, including text, logos, graphics, and images, is our intellectual property.
You may not use, reproduce, or distribute our content without our express written permission.

7. Governing Law